GENERAL CONDITIONS

The sale of products listed in the virtual catalogues available on the website www.pepechildrenshoes.com (“Website”) is governed by the following General Terms and Conditions of Sale. These conditions have been drafted in accordance with the regulations governing contracts concluded outside physical retail locations. Users of the Website agree to comply with all the conditions set out in this statement. If users do not accept these conditions, PèPè SRL reserves the right to request that they refrain from using the Website. Access to and use of the Website is permitted for personal use only. The Website is owned by PèPè SRL. At any time, PèPè SRL may modify the contents of this Website, including the commercial terms expressed herein, without prior notice. PèPè SRL declines all responsibility for the possibility that, due to a particular configuration of the customer’s computer or a malfunction, the colours of the products displayed on the Website may differ slightly from the original products. Sales agreements may be made in any of the following languages: Italian, English.

TERMS OF SALE

The following General Terms and Conditions of Sale apply to the sale of the products contained in the virtual catalogues available on this Website (hereinafter referred to as “Products”), in compliance with the requirements for contracts concluded outside commercial premises. Therefore, PèPè SRL is solely responsible to the aforementioned Customers, and the Company is expressly excluded from any third-party liability.

CONTRACTING PARTIES

The sales contract is deemed to be concluded between:

  • PèPè SRL, with registered office in Vigevano (27029 – PV), Viale Dei Mille no. 51, REA Pavia no. 147850, VAT no. 00283040186
  • Customer: the natural or legal person who has placed an order through the Website, which has been accepted by PèPè SRL
  • Other contractual conditions shall not apply, even if not specifically rejected by PèPè SRL
APPLICATION OF GENERAL SALES CONDITIONS

Before making a purchase, the Customer is required to fully read these General Terms and Conditions of Sale. The Customer is allowed to save, copy, download, and/or print a copy. For further information, the Customer may contact PèPè SRL at the customer service email address: patrizia@pepechildrenshoes.it. As part of the formal steps required to place an order, the Customer declares to have reviewed these formalities and to fully accept the General Terms and Conditions of Sale. The General Terms and Conditions of Sale may be amended by PèPè SRL as needed. Any changes will become effective upon publication on the Website. The conditions in force at the time of purchase will apply to each corresponding sales agreement.

TERMS OF SALE
DESCRIPTION AND FEATURES OF THE PRODUCT SALES SERVICE

The product sales service on the website includes registration, access to selections, choice of products, online transmission of the purchase order, and, if accepted, the online confirmation of the purchase order.

REGISTRATION

Purchasing and/or registering also implies consent to the processing of personal data. In the case of registration, the Customer must carefully safeguard their password. The Customer agrees not to allow unauthorized third parties to use the service. The Customer therefore accepts all responsibility for such use and any third-party activity on the internet. In the event of loss or theft of the Customer’s password, they are entitled to initiate the password reset procedure available on the website. To delete an account, please contact the Customer Service email address

PURCHASE ORDER

Each purchase order sent to PèPè SRL must clearly specify the product code, its description, the quantity, and the name and address of the recipient. The website's order procedure allows the Customer to identify and correct any input errors before submitting the purchase order. Purchase orders submitted by Customers constitute binding contract proposals from the Customer. Upon receipt of the order, PèPè SRL will send the Customer a summary email to the email address provided during registration. This email is for informational purposes only and does not constitute acceptance of the order by PèPè SRL.

ORDER ACCEPTANCE AND COMPLETION OF THE SALES CONTRACT:

PèPè SRL reserves the right, at its sole discretion, to accept or reject purchase orders submitted by Customers. PèPè SRL commits to processing the Customer’s order (or notifying them of any issues) promptly and in any case within 7 days from the day following the submission of the order. Order processing is subject to actual product availability. If the product is unavailable and/or if PèPè SRL decides to reject the order, the Customer will be promptly informed and refunded for any amounts already paid. In such a case, the Customer shall not be entitled to further indemnities or compensation. Orders placed by individuals who are not of legal age will not be accepted.

STORAGE OF THE SALES CONTRACT:

The sales contract will be stored on the website. The Customer can access it at any time by following the viewing procedure provided by the website.

PRODUCT FEATURES

Products are displayed in the online catalogue as realistically as possible. Images are provided for general informational purposes only and may not perfectly match the actual product. The products shown in the online catalogue can be purchased while supplies last, without prejudice to PèPè SRL’s right to discontinue the availability of any product at any time and/or modify its features. PèPè SRL also reserves the right to update the online catalogue at any time, modifying the range or number of products available.

PRODUCT PRICES AND CURRENCY

The price of the Products is as listed in the price list published on the website, valid at the time the Customer places the order. The prices of the Products published on the website are indicated in the selected currency and include standard packaging and/or wrapping costs and VAT. VAT rates are calculated based on the type of Product (where applicable). Prices exclude shipping and delivery costs. All costs mentioned above (delivery and/or special packaging/wrapping), not included in the Product price published on the website, will be separately specified in the order summary and confirmed in the order acceptance email sent to the Customer by PèPè SRL. Furthermore, for deliveries to countries outside the EU, Campione d’Italia, Livigno, the Channel Islands, and the Canary Islands, the Product prices published on the website are always to be considered exclusive of:

  • any applicable sales taxes and/or duties.
  • any applicable customs taxes and/or duties,
  • any additional taxes and/or charges applicable to the delivery of the ordered Products. The Customer is responsible for paying all applicable taxes and customs duties in the country where the Products are delivered. All additional costs and expenses related to the customs clearance of delivered Products shall be borne exclusively by the recipient of the delivery. The published prices and final invoices are in Euro or another currency according to our price list for the shipping country. Actual amounts charged to credit cards and PayPal may vary depending on currency fluctuations and banking fees. PèPè SRL recommends that customers contact their local bank to obtain accurate currency conversion rates and information on any applicable bank fees related to the transaction.
CREDIT CARD PAYMENT

At the time of placing the purchase order, customers are required to pay by credit card using the Visa, Mastercard, American Express, and Maestro online networks. During the submission process, customers will be prompted to provide their credit card details, and the corresponding amount will only be charged once the order is completed. The credit card information provided during the purchase process is securely transmitted to PayPal and Shopify Payments servers, which manage credit card payments on behalf of PèPè SRL and protect against unauthorized access. PèPè SRL and third parties will not have access to this information. Once the payment is confirmed, PèPè SRL will proceed with the preparation and processing of the purchase order. Further information about PayPal and Shopify Payments servers can be found at: www.paypal.com, www.shopify.com, and www.multisafepay.com

Credit Card Security:

Customers are guaranteed maximum security in their purchases, as all transactions are processed through PayPal and Shopify Payments. Customer service operators are not authorized to request or accept credit card numbers and/or expiration details.

APPLE PAY

If you have an Apple device, you can use Apple Pay as a payment method by linking a credit, debit, or prepaid card to the Wallet app on your device. When purchasing using Apple Pay, a unique transaction code and a specific device number are generated. As a result, your card information is not stored on your device or Apple servers, nor is it shared with sellers during the transaction, providing greater protection of your personal data. Please note that if you choose to use the Apple Pay express checkout button, the shipping address will be automatically retrieved from the customer's Apple Pay account. For more information about Apple Pay, please visit www.apple.com

GOOGLE PAY

If you have a Google account, you can use Google Pay as a payment method, which allows you to use credit, debit, and prepaid cards saved to your Google account. Google Pay offers advanced security measures, using multiple layers of protection to safeguard payment information. When making online payments with Google Pay, merchants do not have access to your credit card number, as transactions are carried out using a dynamic virtual card number, ensuring your real information remains secure. Please note that if you choose the Google Pay express checkout button, the shipping address will be automatically retrieved from the customer's Google Pay account. For more information about Google Pay, please visit https://pay.google.com

RIGHT TO WITHDRAWAL

Customers have the right to withdraw from this contract within 14 days from the date of receiving the goods. The Customer must follow the return authorization request procedure specified in the "My Account" section. The return must be carried out following our return procedure and using the courier we indicate. The pickup can be booked by calling the courier’s customer service center. The goods must be sent to the following address: PèPè SRL Viale dei Mille n. 51 27029 Vigevano, ITALY The Customer must return, at their own risk, the purchased items in full and intact (including original packaging) to the address above no later than 14 days after receiving the purchased products. To calculate the 14-day deadline, the Products are considered returned when delivered to the courier. The right of withdrawal can be exercised for all purchased Products and cannot be exercised only for part of the ordered items.

RETURN POLICY
  • A. Items must not be worn, washed, or altered in any way.
  • B. Returned items must be in the same condition in which they were sent, neatly packaged and complete with all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories sent with original boxes must be returned in these boxes, which must not be used, damaged, or altered in any way.
  • C. In case of defective or incorrect merchandise, customers must follow the instructions above. PèPè SRL reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing a return for full reimbursement of shipping costs and customs duties.
  • D. All returned merchandise is subject to inspection upon arrival and must comply with the parameters listed in the return policy.
  • E. PèPè SRL reserves the right to refuse unauthorized returns or returns shipped via couriers such as DHL/FedEX without prior authorization from customer service. Authorization must be requested via email to the customer service address.
  • F. Pickups for all authorized returns using PèPè SRL’s courier account numbers must originate from the same country as the original shipment. G. Returned items must be delivered to the courier ready for shipment to prevent any damage to the goods.
  • Returned items must be delivered to the courier ready for pickup in order to limit potential damage to the goods.

Following the verification of the product’s integrity (as outlined in the General Terms and Conditions), the amount paid for the item(s) will be refunded, while shipping costs paid at the time of purchase will be retained by PèPè SRL. In all cases where the withdrawal is not legally and validly exercised by the Customer, PèPè SRL will return the Product to the Customer at the Customer’s own risk and expense; the Customer must also arrange for the return of the goods. Should the Products be damaged during transport for return to PèPè SRL, the Customer will be informed of any reported damages no later than the second working day from receipt of the Products, to allow the Customer to notify the courier and assert their rights. At the same time, the Products damaged during transport will be returned to the Customer at their own risk and expense. If the withdrawal is exercised in accordance with current legislation, PèPè SRL will refund the amounts paid by the Customer. The refund will be processed free of charge as soon as possible and, in any case, within fourteen days from the date PèPè SRL became aware of the Customer’s exercise of their right of withdrawal.

PèPè SRL does not notify receipt of the delivery at its warehouse. Customers can verify delivery with the courier used for the return shipment. The customer will receive an automatic email notification from our bank confirming the refund of the payment by PèPè SRL within the stipulated 14 days. PèPè SRL is not responsible for any delays in refund processing, which are entirely governed by the credit card issuers.

PRIVACY POLICY

PèPè SRL, with registered office in Vigevano (27029 – PV), Viale Dei Mille No. 51, REA Pavia No. 147850, VAT No. 00283040186, as the data controller, is committed to protecting the online privacy of users who use the application and website www.pepechildrenshoes.com. This document ("Privacy Policy") has been drafted to help you understand how your Personal Data will be processed during the use of the Application and to provide all the necessary information to allow you to give explicit and informed consent to the processing. In general, any Personal Data you provide to the Data Controllers through the Application, or which is collected through the website, will be processed in accordance with the universally recognized principles of lawfulness, fairness, transparency, purpose and storage limitation, data minimization, accuracy, integrity, and confidentiality, and will be used for providing the services offered on the website, selling products, and activating a newsletter service.

DATA CONTROLLERS

PèPè SRL, as identified at the beginning of this document, is the Data Controller of all Personal Data processed through this application. The designated Data Protection Officer (under Legislative Decree 101/18) can be contacted at the following email address: patrizia@pepechildrenshoes.it

PERSONAL DATA SUBJECT TO PROCESSING

Following your navigation of the Site, we inform you that the Data Controllers will process your Personal Data, which may include – depending on how you use the Services – identifiers such as your full name, ID number, online identifier, or one or more elements specific to your physical, physiological, cultural, or social identity, making you identifiable (hereafter "Personal Data").

The types of Personal Data collected by the Application, either directly or through third parties, also include: Cookies, Usage Data, Email Addresses, Passwords. Other Personal Data may be specified in other sections of this Privacy Policy or provided in contextual explanations when the data is collected. Personal Data may be freely provided by the User or collected automatically when using this Application. The use of Cookies or other tracking tools by this Application or third-party service providers used by this Application is intended, unless otherwise stated, to identify Users and remember their preferences solely to provide the requested service. Failure to provide certain Personal Data may make it impossible for the Application to deliver its services. Users are responsible for any third-party Personal Data obtained, published, or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Controller.

Personal Data processed through the platform includes the following:

  • A. NAME, CONTACT DETAILS, AND OTHER PERSONAL INFORMATION

    In various sections of the Site, especially those related to creating a personal account or subscribing to the newsletter, you will be asked to enter information such as your email address, password, first name, last name, date of birth, and gender.

  • SPECIAL CATEGORIES OF PERSONAL DATA

    Some areas of the Platform include free-text fields where you can provide information to the Controllers, which may include Personal Data. Since these fields are free, you may use them to disclose (voluntarily or not) sensitive categories of Personal Data, such as those revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data intended to identify a person uniquely, health data, or data concerning a person’s sex life or sexual orientation. The Controllers recommend not providing such Personal Data unless strictly necessary. These categories of Personal Data may only be processed with your explicit consent (by ticking the relevant box) and in accordance with applicable legal provisions.

  • DATA VOLUNTARILY PROVIDED BY THE USER

    As previously mentioned, in some parts of the Site, you may enter text messages or information visible to the Controllers, which may include Personal Data of third parties. In this case, you will act as an independent data controller, assuming all related legal obligations and responsibilities.

  • BROWSING DATA

    The computer systems and software procedures used for the operation of the platform collect, during normal operation, some Personal Data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow Users to be identified. This category includes IP addresses or domain names of computers used by Users connecting to the Site, URI (Uniform Resource Identifier) of requested resources, time of the request, method used in submitting the request, size of the response file, numeric code indicating the status of the response from the server (successful, error, etc.), and other parameters related to the User’s operating system and computer environment. This data is used only to obtain anonymous statistical information about the Site’s usage and to check its proper functioning, as well as to identify anomalies and/or abuse, and is deleted immediately after processing.

  • PAYMENT MANAGEMENT AND DATA

    Payment processing services allow this Application to process payments via credit card, bank transfer, or other methods. Payment data is acquired directly by the relevant payment service provider. Some of these services may also allow the sending of messages to the User, such as emails containing invoices or payment notifications.

  • MANAGEMENT OF ADDRESSES AND EMAIL COMMUNICATIONS

    These services are managed by Shopify and allow you to manage a database of email contacts, phone contacts, or contacts of any other type, used to communicate with the User. These services may also allow us to collect data regarding the date and time messages are viewed by the User, as well as the User’s interaction with them, such as information on clicks on links included in the messages.

  • INTERACTION WITH SOCIAL NETWORK SITES AND EXTERNAL PLATFORMS

    These services allow interaction with social network sites or other external platforms directly from the pages of the Application. The interactions and information acquired by this Application are in any case subject to the User’s privacy settings for each social network. If a service for interaction with social networks is installed, it is possible that, even if Users do not use the service, it may collect traffic data related to the pages where it is installed.

  • BUTTONS

    TWEET BUTTON AND TWITTER SOCIAL WIDGETS (TWITTER)

    The Tweet button and Twitter social widgets are services for interacting with the Twitter social network, provided by Twitter Inc. Processed data includes cookies and usage data. Place of processing: USA – Privacy Policy.

    LIKE BUTTON AND FACEBOOK SOCIAL WIDGETS (FACEBOOK, INC.)

    The "Like" button and Facebook social widgets are services for interacting with the Facebook social network, provided by Facebook, Inc. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

    +1 BUTTON AND GOOGLE+ SOCIAL WIDGETS (GOOGLE)

    The +1 button and Google+ social widgets are services for interacting with the Google+ social network, provided by Google Inc. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

    I. GOOGLE ANALYTICS (GOOGLE)

    Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the collected personal data to track and examine the use of this Application, create reports and share them with other services developed by Google. Google may use the personal data to contextualize and personalize ads in its advertising network. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

    L. GOOGLE ADWORDS CONVERSION TRACKING (GOOGLE)

    Google AdWords conversion tracking is a statistics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed within this Application. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

    M. DISPLAY OF CONTENT FROM EXTERNAL PLATFORMS

    These services allow content hosted on external platforms to be viewed directly from the pages of this Application and to interact with them. If such a service is installed, it is possible that, even if Users do not use the service, it may collect traffic data related to the pages on which it is installed.

    N. YOUTUBE VIDEO WIDGET (GOOGLE)

    YouTube is a video content display service provided by Google Inc., allowing this Application to incorporate such content within its pages. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

    O. VIMEO, LLC

    Display of content from external platforms. Vimeo is a video content display service provided by Vimeo, LLC, allowing this Application to incorporate such content within its pages. Personal data collected: cookies and usage data. Place of processing: USA – Privacy Policy.

3. PURPOSES OF DATA PROCESSING

The Data Controllers will use your Personal Data, collected through the Platform, for the following purposes:

  • Purchase and delivery of products and services: Processing to receive and manage orders, provide products and services, verify identity, assist with login/password details, purchase of a loyalty card, sending of requested newsletters, allowing users to save favorite items, and providing requested services.
  • Marketing and Remarketing: Displaying advertisements based on user interests, sending promotional communications through various channels relating to products and services, including third-party offers.
  • Soft Spam: Sending marketing communications via email regarding products and services similar to those already purchased through the Site.
  • Compliance: Fulfilling legal obligations requiring the collection and/or further processing of certain types of personal data.
  • Abuse/Fraud: Prevention or detection of abuse in the use of the platform or fraudulent activity to protect the Controllers in legal proceedings.
RECIPIENTS OF PERSONAL DATA

The recipients of the Personal Data include duly appointed data controllers, website owners on the platform, entities necessary for the provision of services, persons authorized for technical maintenance, and public authorities for legal compliance, abuse, or fraud prevention.

STORAGE OF PERSONAL DATA

The retention periods of Personal Data depend on the purpose of processing:

  • A. Purchase, delivery, and provision of services: Stored for the time strictly necessary for these purposes.
  • B. Marketing and Remarketing: Stored until consent is withdrawn.
  • C. Soft Spam: Stored until consent is withdrawn.
  • D. Compliance: Stored for the period required by specific legal obligations.
  • E. Abuse/Fraud: Stored for the time strictly necessary to fulfill these purposes.
USER RIGHTS

Users have the right to request access, correction, updating, deletion, and limitation of the processing of their Personal Data. Users can also object to the processing or withdraw consent. Users can exercise these rights by contacting the Data Controllers and have the right to file a complaint with the Personal Data Protection Authority.

UPDATES

This privacy policy was updated on December 11, 2023. The Controllers reserve the right to modify or update the content at any time, with changes taking effect at the time of publication on the Site.

PèPè SRL manages the website and its contents. This includes, but is not limited to, documentation, images, characters, design, music, software, codes, and format scripts. The material included on the website is protected by copyright. Reproduction, modification, transmission, republication, and/or redistribution to third parties for commercial purposes is strictly prohibited without the written consent of PèPè SRL. PèPè SRL does not allow the use of the website's content or brand for purposes other than those expressly stated above.